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Customer Service |
We provide the following customer services;
- Time and labor involved with trial fittings and product sampling
- Labor for warranty repair of defective products
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Product and technology training for physicians and therapists
- Cleaning of equipment
- Loaner products while client's product is in for service
- Labor to build or assemble and test sophisticated mobility equipment
- Providing equipment in special cases prior to being able to bill for them
- Accepting assignment (accepting full payment at the “maximum allowable charge” rate)
 DELIVERY SERVICE |
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- Delivery: Kitsap, Mason, Jefferson, Clallam counties
- 24 hour emergency service
- Time and travel to secure proper documentation for patient
- Pick-up and delivery of product
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CLIENT EVALUATIONS |
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- Evaluation of client for specialized products
- Evaluation of client's home for wheelchair accessibility
- Evaluation of client's workplace for wheelchair accessibility
- Evaluation of client's feasibility for wheelchair transport
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